Terms and Conditions

General Terms

These Terms and Conditions govern your use of StromStrike Casino services. By registering an account, you confirm acceptance of all terms outlined below. The casino reserves the right to modify these terms with reasonable notice to registered players.

Eligibility Requirements

Players must meet the following criteria to maintain an active account:

  • Minimum age of 18 years (or higher where local laws require)
  • Legal capacity to enter binding agreements
  • Not residing in restricted jurisdictions
  • Accurate personal information provided during registration
  • Single account per person, household, and IP address

Account Responsibilities

Responsibility Requirement
Identity Verification Complete KYC within 72 hours of first withdrawal request
Password Security Maintain confidential login credentials
Account Activity Report unauthorized access immediately
Information Accuracy Update personal details when changes occur

Bonus Terms

General Bonus Conditions

All promotional offers carry specific terms that players must understand before claiming:

  • Wagering requirements must complete within stated timeframes
  • Maximum bet limits apply during active bonus wagering (typically €5)
  • Game contribution percentages vary by category
  • Bonus abuse or irregular play patterns may void offers
  • One bonus active per account at any time unless specified otherwise

Welcome Bonus Specifics

The welcome package carries the following conditions:

  • First deposit only qualifies for the 200% match
  • Minimum deposit of €20 required
  • 35x wagering requirement on bonus amount
  • 30-day expiration from bonus activation
  • Maximum conversion from bonus: 10x bonus value

Free Spin Terms

  • Spins valid on specified games only
  • Winnings capped as stated per promotion
  • 35x wagering on free spin winnings
  • 7-day validity from credit date

Payment Policies

Deposits

Deposits process instantly via most payment methods. The casino accepts no liability for delays caused by payment provider processing. Minimum deposit amounts vary by payment method, with €20 standard for most options.

Withdrawals

Withdrawal processing follows verification completion:

  • First withdrawals require identity verification
  • Processing time: 24-72 hours for e-wallets, 3-7 days for bank transfers
  • Minimum withdrawal: €20 (€100 for bank transfers)
  • Monthly withdrawal limits may apply based on VIP status

Verification Documents

The following documents satisfy KYC requirements:

  • Government-issued photo identification (passport, driving licence, ID card)
  • Proof of address dated within 3 months (utility bill, bank statement)
  • Payment method verification (card photo, e-wallet screenshot)

Fair Play Policy

Prohibited Activities

The following activities constitute grounds for account termination:

  • Use of automated software or betting systems
  • Collusion with other players
  • Exploitation of technical errors or glitches
  • Creating multiple accounts
  • Fraudulent payment activities
  • Abuse of promotional offers

Dispute Resolution

Players may dispute decisions by contacting customer support with relevant details. Internal review processes aim to resolve disputes within 14 days. Unresolved complaints may escalate to licensing authorities.

Responsible Gaming

Player Protection Tools

StromStrike provides self-management features accessible through account settings:

  • Deposit, loss, and wager limits
  • Session time limits and reality checks
  • Cooling-off periods (24 hours to 6 weeks)
  • Self-exclusion (6 months to permanent)

Problem Gambling Resources

Players experiencing gambling-related difficulties should contact:

  • GamCare: Professional support services
  • Gamblers Anonymous: Peer support network
  • National helplines: Local resources available

Limitation of Liability

StromStrike Casino provides services on an “as is” basis. While reasonable efforts ensure platform availability and game fairness, the casino accepts no liability for:

  • Technical interruptions beyond reasonable control
  • Losses arising from player decisions
  • Third-party payment provider issues
  • Force majeure events

Governing Law

These terms fall under the jurisdiction specified in the casino’s gaming licence. Disputes not resolved through internal procedures may proceed through appropriate legal channels as defined by applicable regulations.

Contact Information

Questions regarding these terms should direct to customer support via live chat or email. Response times average under 24 hours for written inquiries.

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